Two-factor authentication doesn't let me in

Sometimes, when trying to log in, 2FA app on the device shows “Incorrect Code” error. One of the most common reasons for this error is that the time on your Google Authenticator app is not synchronized correctly. To synchronize the time, please follow the instructions below.

First, check if the time on your computer is set correctly.

On Android:

• Go to the Main Menu on the app
• Select  Settings
• Select  Time correction for codes
• Select  Sync now

On iOS:

• Go to the iPhone Settings app (your phone settings area)
• Select  General
• Select  Date & Time
• Enable  Set Automatically
• If it’s already enabled, disable it, wait a few seconds and re-enable

Feel free to contact Customer Support if you’re experiencing any other issues.